Content Hub : Why can't I see some content?
On this page
1. Quick Overview
Purpose: Understand why a document, post or folder that a colleague can see may not appear for you, and what to do about it.
2. How visibility works
Content is published to site roles, not to individual people and not to regions.
- An item published with no role selected is visible to everyone in your company.
- An item published to specific roles is visible only to users who hold one of those roles.
- If you hold more than one role, you see everything published to any of them.
- A folder appears only when it contains at least one item you are allowed to see.
- An item appears from its start date and stops appearing after its end date, if it has one.
3. Check these in order
- Is the item published yet? Drafts are visible to content administrators only, and an item scheduled for a later start date does not appear until that date.
- Has it expired? Once an item's end date has passed it no longer appears, although your content administrator still has it.
- Was it published to a role you hold? Ask the person who published it which roles it was published to, and ask your OPUS administrator which roles you hold.
- Are you looking in the right folder? An item lives in one folder only. Use search on the Content Hub page to look across all folders.
- Do you have the Content Hub menu item at all? If not, your user does not have the Content View role.